91 Club Customer Support: How We're Here for You
Our Customer Happiness team is a 24/7 office of experienced professionals who handle hundreds of enquiries every day. We understand that delays can ruin your experience, so we strive to respond as quickly as possible: the average first chat response time is usually less than five minutes, and emails are dealt with within an hour.
Anjali Nandikar, Head of Support, is responsible for quality. She makes sure that each operator has up-to-date information on payment systems, bonuses and technical updates. Through regular trainings, the team is equally competent in account issues and troubleshoot scenarios related to the app or browser.
Quick Answers: Check Our Help Center First
Before writing to us, check out the Help Center / FAQ section. There you'll find password recovery instructions, detailed deposit and withdrawal guides, and tips for responsible gambling. The knowledge base is updated after each major update, so the probability of finding a solution without waiting for an operator is very high.
The built-in search works by keywords — just type in “UPI”, “color trading” or “invitation bonus” to see the most relevant articles. Users say that in 70% of cases the answer is found there, saving both them and the support team time.
Reach Out Directly: Email, Chat & Phone Support
If the information you need is not in the database, choose a convenient communication channel. Live chat is located at the bottom right of the site and in the mobile app; it's ideal for quick questions about balance or tournaments. E-mail ([email protected]) is good for requests that require attachments such as screenshots of transactions or verification documents.
Finally, for urgent cases there is a hotline, the number of which you will find in the application in the “Contact Us” section. Enter your account ID, describe the problem and, if possible, attach the time of the last transaction — this way the operator will identify the situation faster and offer a solution.